Feedback & Complaint

RAYPUBLIC is a high-tech company specializing in the research and manufacturing of laser-based medical devices, primarily serving the fields of medical aesthetics and dermatology.

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Your Feedback Matters

At RAYPUBLIC, we're committed to continuous improvement. Whether you have a concern to report or an idea to share, we value your input and promise to address every submission with care.

Submit Feedback Now

Our Feedback Handling Process

Every submission goes through our rigorous 5-stage review system to ensure proper resolution:

1

Submission

You provide details through any of our channels

2

Acknowledgement

Instant confirmation with tracking number

3

Investigation

Technical team analyzes the issue

4

Resolution

We implement corrective actions

5

Follow-up

We confirm your satisfaction

Current average resolution time: 1 business days for urgent cases

Submit Your Feedback

Low Priority
Medium Priority
High Priority

Maximum 3 files (10MB total), accepted formats: PDF, JPG, PNG, MP4

Question, Answer

Frequently Asked Questions

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Our response times vary based on priority level:

  • High Priority (Safety/Critical Issues): 2-4 business hours
  • Medium Priority (Functional Problems): 1 business day
  • Low Priority (Suggestions/General Feedback): 3-5 business days
All submissions receive an immediate automated acknowledgement with your case number.

For efficient resolution, please provide:

  • Product model and serial number
  • Software version (if applicable)
  • Detailed description of the issue
  • Error messages or codes displayed
  • Steps to reproduce the problem
  • Photos/videos of the issue (when possible)
This information helps our technical team diagnose and resolve your concern faster.

Yes, all feedback submissions receive a unique tracking number (e.g., RPCF-2023-XXXXX). You can:

We'll also send email updates at each stage of our review process.

Customer Support

Alternative Submission Methods

If you prefer not to use the online form, we offer multiple channels for your convenience:
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Email

inter@rayaix.com
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Phone

+86 173 0717 3771
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WhatsApp

+86 173 0717 3771

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