Service & Support

Proud to be No.1 in customer satisfaction for our guaranteed after-sales service.

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About After-Sale Service

Rayhub is committed to providing timely, professional, and comprehensive after-sales support to our global clients. No matter where you are, our technical team offers remote assistance, video guidance, and spare parts support to ensure your equipment runs smoothly.

  • 2 year extended warranty (contact us)

  • Whenever there is any quality problem of the machine within 30 days,we can exchange it at any time.

  • All the maintenance expense within the guarantee period shall be borne by Rayhub;

  • If any problem occurs within five years, which affects normal use, Rayhub is responsible for solving it.

Customer Support

Get in touch with us

Question, Answer

Frequently Asked Questions

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Our response times vary based on priority level:

  • High Priority (Safety/Critical Issues): 2-4 business hours
  • Medium Priority (Functional Problems): 1 business day
  • Low Priority (Suggestions/General Feedback): 3-5 business days
All submissions receive an immediate automated acknowledgement with your case number.

For efficient resolution, please provide:

  • Product model and serial number
  • Software version (if applicable)
  • Detailed description of the issue
  • Error messages or codes displayed
  • Steps to reproduce the problem
  • Photos/videos of the issue (when possible)
This information helps our technical team diagnose and resolve your concern faster.

Yes, all feedback submissions receive a unique tracking number (e.g., RPCF-2023-XXXXX). You can:

We'll also send email updates at each stage of our review process.

OEM/ODM Serve

Building the machines of tomorrow with cutting-edge OEM/ODM solutions

The next generation of customized machine design are here to shape the future of aesthetic laser technology.

We combine 20+ years of experience with the latest advancements in AI and robotics to deliver OEM/ODM solutions that stand the test of time.

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